Shipping policy

TRL Furniture Shipping Policy

TRL Furniture is committed to ensure a smooth shipping and delivery experience for all customers. Please carefully review our shipping policies as outlined below:

1. Production Lead Time:

Due to the bespoke nature of our furniture, each piece is intricately crafted upon placement of your order. The production time can take up to 4 weeks and varies depending on the specifics of the ordered item. However, most orders are fulfilled sooner.

2. Delivery:

Our in-house delivery team will assemble your bespoke furniture in whichever ground-floor room you like free of charge.

Once your order is ready, we will notify you and arrange shipment. 

Please ensure that you have accurately measured the space where your bespoke furniture will be placed, as well as any doorways, hallways, lifts, or stairwells through which the item must pass to reach its intended location.

3. Shipping Area:

We currently ship within the United Kingdom, but this could change in future.

4. Shipping Charges:

We offer free shipping on all orders over £250 to mainland UK (excluding Northern Ireland, Isle of Man, Isle of Wight & Channel Islands). Shipping charges may apply to small orders or orders outside mainland UK.

5. Failed Deliveries & Returned Packages:

In case the delivery attempt fails, causing the package to return to us, re-shipping charges may apply.

6. Damage During Transit:

If you receive your order damaged during transit, please contact us immediately at orders@trlfurniture.com. We'll investigate further and guide you regarding the steps involved in the replacement or refunding process if necessary.

By making a purchase on TRL Furniture, you consent that you agree with these terms.

For more information and queries about our shipping policy, please feel free to contact us at orders@trlfurniture.com.